Hand painted Spanish ceramics

Legal Notice

 By purchasing goods from atouchofspain you are entering a legally binding agreement with us on the following terms.  you should read and understand these terms because they affect your rights and liabilities. 

Copyright Notice

All content appearing on this Web site is the property of: A Touch Of Spain


Copyright © 2015 A Touch Of Spain. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2015 A Touch Of Spain. All rights reserved.

Trademarks

All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by A Touch Of Spain. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of A Touch Of Spain or any third party, except as expressly granted herein.

Terms of Use

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. A Touch Of Spain and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if A Touch Of Spain believes that customer conduct violates applicable law or is harmful to the interests of A Touch Of Spain and its subsidiaries.

Privacy Policy

 We will not pass on your details to any third parties.  We will not hold any data which is not relevant to your order

Delivery

At this time, A Touch Of Spain delivers goods only to mainland addresses in England, Wales and parts of Scotland. All offshore addresses are excluded. 

We will deliver the Goods to the address you specify in your order.  Please be precise about where you would like the Goods left if you are out when we deliver.  We cannot accept liability for any loss or damage to the Goods once they have been delivered in accordance with your delivery instructions.

We will aim to deliver within the quoted time frame but delivery times are not guaranteed.  If delivery is delayed due to cause beyond our reasonable control, we will contact you to advise you that the delivery date will have to be extended.

Risk of damage to or loss of the Goods passes to you at the time of delivery to you or, if you fail to take delivery at the agreed time, the time we tried to deliver.

You will only own the Goods once they have been successfully delivered and when we have received cleared payment in full.

Warranties

 We aim to provide high quality products to our customers.  accordingly, we warrant that where the Goods are not already covered by a manufacturer's guarantee, they will meet their specification and will be free from defects in materials and workmanship at the time of delivery.

Return Policy

 Incorrect Goods: If we sent you something you hadn't ordered please contact us within 14 days informing us of the problem.  You can return it within 28 working days unused in it's original packaging and you will not be charged.

Damaged in transit: If your purchase is damaged in transit, please contact us within 14 days informing us of the problem.  You can return it within 28 days and either get a replacement or a refund. Please make sure you give us your order number and return the item in it's original packaging.

Damaged or defective goods: If you receive a product that is defective, please contact us within 14 days informing us of the problem.  You can return it within 28 days and either get a replacement or a refund.  Please make sure you give us your order number and return the item in it's original packaging.

Returns: You can return anything you are not happy with within 28 days of receiving it providing you have contacted us within 14 days of receipt to advise of it's return and that it's not something you have tried out and not liked! We will not pay the costs of returning an item to us.  Until we receive the Goods you are returning, they are your responsibility.  For your protection, we recommend you use a recorded delivery service to return things.  To get a full refund, simply return the item to us in it's original condition, in it's original packaging within 28 days of cancellation. If the item has been damaged, used or is not returned in it's original packaging, we reserve the right to withhold a percentage of the refund value if the item needs to be reduced in price for resale.

Miscellaneous

VOID WHERE PROHIBITED:Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. A Touch Of Spain and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.
GOVERNING LAW: These terms are governed by English law and any disputes will be resolved exclusively by the English Courts.
MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and A Touch Of Spain with respect to this Web site. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and A Touch Of Spain with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorised by A Touch Of Spain. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.

COMPLAINTS: If you wish to complain about any aspects of our service, please email us at customerservices@atouchofspain.co.uk or write to us at 3 Denton Crescent, Black Notley, Essex, CM77 8ZZ